Case study 4

Alana House service user

Eva, aged 36, is originally from Eastern Europe and now lives in Reading. She first engaged with Alana House in 2015 but stopped attending after a short time. She got back in touch with the service in April 2016.

Eva has a history of mental health problems, has experienced domestic violence and is a single mum to Stephanie aged seven. She is also receiving treatment for breast cancer. Eva was unfairly evicted from her private rented accommodation and was facing a move to temporary accommodation away from Reading. Eva had been denied Legal Aid which she had requested for a court case about the visitation rights of Stephanie’s father.

Since reengaging, Eva has been having one-to-one sessions with an Alana House Support Worker. After writing to Eva’s local councillors for support and, with the help of the Housing Needs Worker who attends Alana House once a week, Eva’s Support Worker has helped her secure self-contained accommodation within Reading, and apply for funding for white goods. Eva has also been supported to apply for PIP (Personal Independence Payments) and ESA (Employment and Support Allowance). The worker helped Eva successfully appeal the decision not to be awarded legal aid and she now has a lawyer supporting her case against visitation rights which is currently going through court. Eva’s Support Worker also accompanies Eva to chemotherapy sessions to offer emotional support.

Going forward, Eva will receive counselling at Alana House once her physical health has improved and Stephanie has been referred to Bounce Back 4 Kids - PACT’s project for families affected by domestic abuse.


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