Alana House

Alana House is a community project run by PACT that uses a holistic approach to support and empower women. We offer a confidential, women-only, non-judgemental space and welcome all women who feel they need help and support.

How we can help

We aim to help you take control of your life by making informed decisions, and can provide information, support and advice with the following:

  • Accommodation
  • Attitudes, thinking and behaviour
  • Children, families and relationships
  • Domestic abuse, domestic violence and rape
  • Drugs and alcohol
  • Education, training and employment
  • Finance, benefits and debt
  • Health and well-being
  • Sex working/prostitution

COVID-19 Information

In line with government guidelines and to minimise risk to our service users and staff, we are constantly reviewing how we can deliver our services safely going forward. Updates will be shared here and on our Facebook page.

Christmas and New Year update: 18th December 2020

Alana House will be closed from Thursday 24th December 2020 until Monday 4th January 2021.  There will be a phone support service on Tuesday 29th December 9-5pm.

If you have an emergency over the holiday period, please call 999 or contact partner agencies listed on our website.

In January, government guidance allowing, we plan to continue to offer limited individual face-to-face appointments and a small number of group sessions.

Individual appointments will be for service users who have urgent needs, are in crisis or who need to meet a support worker. Please contact Alana House after 4th January 2021 if you feel you need an appointment. These appointments will be made in advance and a risk assessment will be carried out with each person beforehand and guidance about attending can be found here.

For group sessions/courses, see our monthly leaflet on the website for details and contact your support worker or the office if you are interested. So we can remain Covid-secure we can offer limited spaces at the current  time.

Please do not come to Alana House without an appointment as we cannot safely allow people in the building without an appointment being arranged in advance.

Ongoing virtual support

The Alana House Team will continue to offer support to all of our service user’s with 121 sessions over the phone or Zoom and of course our virtual drop in sessions and other group activities will continue alongside the new service stated above.

Our partners are still available to us and the team is able to connect service users to partners who offer specialist support with various needs. To find out more, please call your support worker or the Alana House number: 0118 921 7640


We remain open to new referrals (both through professionals or self-referrals). We will contact all those referred to us and explore what support we can offer or help ensure they can access other appropriate services. The referral form can be downloaded here. For self-referrals please call Alana House on 0118 921 7640 or email where one of our team will help you.


How we work

See our leaflet or watch the short film below to find out more about how we work.


How to get in touch

  • Call us on 0118 9217640
  • Send a message to
  • Fill in a Referral form and we will contact you to make an appointment for you to meet privately with one of our support workers


Partner agencies

Voluntary or community-based organisations can also refer women to our services using our Referral form.

Alana House works with a range of local partner agencies – if you would like to work with us please Contact us.