Alana House

Alana House is a community project run by PACT that uses a holistic approach to support and empower women. We offer a confidential, women-only, non-judgemental space and welcome all women who feel they need help and support.

COVID-19 Information

In line with government guidelines and to minimise risk to our service users and staff, we are constantly reviewing how we can deliver our services safely going forward. Updates will be shared here and on our Facebook page.

Update: 25th June 2020

We are still not able to offer any face to face group activities at Alana House at this time.

Limited face to face 121 support from mid-July

We are putting procedures in place so that we will be able to meet with service users on a 121 face to face basis at Alana House. We aim to start this from the middle of July. These 121 appointments will be limited in the first instance, and offered to service users with urgent needs or those we consider are in crisis. The support workers will be contacting the service users, so please bear with us and do not attend Alana House until further information is given.

The need for any appointment will be assessed by the Alana House Team and appointments will be pre-arranged. A risk assessment with Covid-19 guidelines will be carried out prior to any appointment being offered and guidance about attending can be found here.

Ongoing virtual support

The Alana House Team will continue to offer support to all of our service user’s with 121 sessions over the phone or Zoom and of course our virtual drop in sessions and other group activities will continue alongside the new service stated above.

We are also able to connect service users to our partners who offer specialist support with various needs. To find out more, please call your support worker or the Alana House number: 0118 921 7640


We remain open to new referrals (both through professionals or self-referrals). We will contact all those referred to us and explore what support we can offer or help ensure they can access other appropriate services. The referral form can be downloaded here. For self-referrals please call Alana House on 0118 921 7640 or email where one of our team will help you.


How we can help

We aim to help you take control of your life by making informed decisions, and can provide information, support and advice with the following:

  • Accommodation
  • Attitudes, thinking and behaviour
  • Children, families and relationships
  • Domestic abuse, domestic violence and rape
  • Drugs and alcohol
  • Education, training and employment
  • Finance, benefits and debt
  • Health and well-being
  • Sex working/prostitution

How we work

See our leaflet or watch the short film below to find out more about how we work.


How to get in touch

  • Call us on 0118 9217640
  • Send a message to
  • Come to one of our welcoming drop-in sessions – see Contact us for a map of how to find us and What's on page for the times and days of our drop-ins
  • Fill in a Referral form and we will contact you to make an appointment for you to meet privately with one of our support workers


Partner agencies

Voluntary or community-based organisations can also refer women to our services using our Referral form.

Alana House works with a range of local partner agencies – if you would like to work with us please Contact us.