We value your feedback

We need to know if our services are being provided effectively and are meeting your needs.

Please let us know if our staff or services have been helpful by calling or emailing us. Our contact details are below.

If you are unhappy with any part of our service, please let the staff member you normally deal with know. They will try to settle the matter straight away.

If you are still not satisfied, you can contact a manager at PACT who will try to resolve your complaint.

Tel:   0300 456 4800


Making a complaint

We realise that despite our best efforts, sometimes things can go wrong, or individuals may be unhappy with the actions of PACT and in such instances, we want to hear from you so that we can address this. We regard concerns and complaints as an opportunity to turn a negative experience into a positive one, as well as an opportunity for us to learn and to improve how we do things.

Who can make a complaint?

Anyone who is receiving a service, or who has been provided with, or has been refused a service from PACT may complain to us. This includes children, or a person acting on behalf of a child.

What if I need help to make a complaint?

A friend or representative (although not a legal representative) can act on a complainant’s behalf with their permission. PACT also recognises that any member of the public may choose to raise a concern or complaint following news, announcements and updates which may or may not have come directly from PACT.

How do I make a complaint?

Please view our complaints procedure

Contact Page Form

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Please fill in the form with your enquiry and we'll be in touch.

This form is for enquiries about anything other than adoption. If you are interested in adopting with PACT, please use our dedicated adoption enquiry form here.

Please choose an option and we will direct your enquiry to the most relevant person. Please note: this form is not for enquiries about adopting through PACT. If you are interested in adopting, please use the link at the top of this page to fill our adoption enquiry form.

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You can find out more in our online privacy notice.

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