About Alana House

COVID-19 Information

In line with government guidelines and to minimise risk to our service users and staff, we are constantly reviewing how we can deliver our services safely going forward. Updates will be shared here and on our Facebook page.

Update: 25th June 2020

We are still not able to offer any face to face group activities at Alana House at this time.

Limited face to face 121 support from mid-July

We are putting procedures in place so that we will be able to meet with service users on a 121 face to face basis at Alana House. We aim to start this from the middle of July. These 121 appointments will be limited in the first instance, and offered to service users with urgent needs or those we consider are in crisis. The support workers will be contacting the service users, so please bear with us and do not attend Alana House until further information is given.

The need for any appointment will be assessed by the Alana House Team and appointments will be pre-arranged. A risk assessment with Covid-19 guidelines will be carried out prior to any appointment being offered and guidance about attending can be found here.

Ongoing virtual support

The Alana House Team will continue to offer support to all of our service user’s with 121 sessions over the phone or Zoom and of course our virtual drop in sessions and other group activities will continue alongside the new service stated above.

We are also able to connect service users to our partners who offer specialist support with various needs. To find out more, please call your support worker or the Alana House number: 0118 921 7640


We remain open to new referrals (both through professionals or self-referrals). We will contact all those referred to us and explore what support we can offer or help ensure they can access other appropriate services. The referral form can be downloaded here. For self-referrals please call Alana House on 0118 921 7640 or email Alana.house@pactcharity.org where one of our team will help you.


About us

Alana House is one of PACT’s successful community projects alongside the BB4K and Recovery Toolkit programmes.

Alana House has a main base in Reading but also covers West Berkshire, Bracknell, Wokingham, Maidenhead and Windsor.

Alana House Reading opened in April 2010, adopting the recommendations from the Corston Report, which identified the nine pathways to offending and the trauma-informed approach needed to support women. Initially established to support female offenders in the community, Alana House has developed over the years to support all women with multiple or complex needs.

Alana House aims to:

  • Address the individual barriers to employment, education and training
  • Divert women from custody by addressing the causes of crime and therefore reducing the impact of the impact on the community
  • Empower women to reflect on their lives and make a plan to address their needs, increasing their independence and facilitating their access to mainstream services
  • Provide opportunities to access benefit and welfare advice, NHS sexual health treatment, housing and specialist drug and alcohol advice, in one safe place

Alana House has twice won a prestigious national Howard League for Penal Reform Award, acknowledging the positive impact Alana House has on the women it supports and their wider communities. In 2017 the award was for the Enrich Project, a partnership programme run with Thames Valley Police, Change, Grow, Live drug and alcohol service and Reading Borough Council’s Troubled Families service. Alana House was also nominated for the Howard League award in 2019 for its Job Skills Course, which works with women to build confidence and give practical advice as they seek employment.



Alana House is the only community project of its kind in the local area and its need is evidenced by the growing number of referrals received year on year from a range of professionals and practitioners who come into contact with vulnerable women in the area.

To see how our work at Alana House provides value for money and social impact please read the Social Return on Investment report conducted by Baker Tilly.