Referral Process At Alana House Reading

Women can refer themselves to Alana House or be referred from another voluntary organisation or community-based service in any area we offer a service.

To access any of the Alana House services please download and complete a referral form or contact us.

→ Download an online version of the Alana House Referral Form

→ Download a printable version of the Alana House Referral Form


COVID-19 Update:

In line with government guidelines and to minimise risk to our service users and staff, we are constantly reviewing how we can deliver our services safely going forward. Updates will be shared here and on our Facebook page.

Alana House service during lockdown, January – March 2021.

Alana House continues to support women during this period.  Please see below for more information and call the team - 0118 921 7640 - if you require further information or guidance.

Individual appointments will be for service users who have urgent needs, are in crisis or who need to meet a support worker. Please contact Alana House if you feel you need an appointment. These appointments will be made in advance and a risk assessment will be carried out with each person beforehand and guidance about attending can be found here.

For group sessions/courses, see our monthly leaflet here on the website for details and contact your support worker or the office if you are interested. To minimise risk and to ensure we can remain Covid-secure we are limiting spaces for our groups.  Women will be allocated group support based on needs.

Please do not come to Alana House without an appointment as we cannot safely allow people in the building without an appointment being arranged in advance.

Ongoing virtual support

The Alana House Team will continue to offer support to all of our service user’s with 121 sessions over the phone or Zoom and of course our virtual drop in sessions and other group activities will continue alongside the new service stated above.

Our partners are still available to us and the team is able to connect service users to partners who offer specialist support with various needs. To find out more, please call your support worker or the Alana House number: 0118 921 7640

Information is also shared through our ‘Alana House Community’ Facebook page


We remain open to new referrals (both through professionals or self-referrals). We will contact all those referred to us and explore what support we can offer or help ensure they can access other appropriate services. The referral form can be downloaded above. For self-referrals please call Alana House on 0118 921 7640 or email where one of our team will help you.