Referral Process At Alana House Reading

Women can refer themselves to Alana House or be referred from another voluntary organisation or community-based service in any area we offer a service.

To access any of the Alana House services please complete the referral form below or contact us.

Download an Alana House Referral Form


COVID-19 Update:

Christmas and New Year update: 18th December 2020

Alana House will be closed from Thursday 24th December 2020 until Monday 4th January 2021.  There will be a phone support service on Tuesday 29th December 9-5pm.

If you have an emergency over the holiday period, please call 999 or contact partner agencies listed on our website.

In January, government guidance allowing, we plan to continue to offer limited individual face-to-face appointments and a small number of group sessions.

Individual appointments will be for service users who have urgent needs, are in crisis or who need to meet a support worker. Please contact Alana House after 4th January 2021 if you feel you need an appointment. These appointments will be made in advance and a risk assessment will be carried out with each person beforehand and guidance about attending can be found here.

For group sessions/courses, see our monthly leaflet on the website for details and contact your support worker or the office if you are interested. So we can remain Covid-secure we can offer limited spaces at the current  time.

Please do not come to Alana House without an appointment as we cannot safely allow people in the building without an appointment being arranged in advance.

We remain open to new referrals (both through professionals or self-referrals). We will contact all those referred to us and explore what support we can offer or help ensure they can access other appropriate services. The referral form can be downloaded above. For self-referrals please call Alana House on 0118 921 7640 or email where one of our team will help you.