Alana House Reading is a holistic hub where women can access support from different agencies in a friendly, safe, trauma-informed environment. Agencies we work closely with include Change, Grow, Live drug and alcohol service, CommuniCare, which provides welfare rights advice, and Reading Borough Council which runs parenting classes.
The Alana House team work with a variety of other partnership-agencies to provide a diverse programme of activities, which are reviewed on a quarterly basis.
To stay up to date about virtual groups and activities that are available during lockdown, follow the Alana House Community Facebook page.
If you would like to get in touch, please call Alana House on 01189 217640 or email Alana.email@example.com
In line with government guidelines and to minimise risk to our service users and staff, we are constantly reviewing how we can deliver our services safely going forward. Updates will be shared here and on our Facebook page.
Update: 12th October 2020
We are still not able to offer any face to face group activities at Alana House at this time.
We are offering individual face-to-face appointments at Alana House for service users with an urgent need, for new referrals and for those we assess to be in crisis. However, if you feel you would benefit from a face-to-face 1:1 appointment, please contact your support worker. These appointments will be made in advance, a risk assessment will be carried out with each person beforehand and guidance about attending can be found here.
Please do not come to Alana House without an appointment as we cannot safely allow people in the building without an appointment being arranged in advance.
We have run some group sessions outdoors and are now making preparations to begin limited group sessions and courses at Alana House. To remain Covid-secure, places will be limited and we will offer places on a needs basis. Drop in sessions, however, will continue online for the time being. Links to these weekly drop in sessions are posted on our Facebook page.
Ongoing virtual support
The Alana House Team will continue to offer support to all of our service user’s with 121 sessions over the phone or Zoom and of course our virtual drop in sessions and other group activities will continue alongside the new service stated above.
Our partners are still available to us and the team is able to connect service users to partners who offer specialist support with various needs. To find out more, please call your support worker or the Alana House number: 0118 921 7640
We remain open to new referrals (both through professionals or self-referrals). We will contact all those referred to us and explore what support we can offer or help ensure they can access other appropriate services. The referral form can be downloaded here. For self-referrals please call Alana House on 0118 921 7640 or email Alana.firstname.lastname@example.org where one of our team will help you.
In normal circumstances, Alana House Reading also provides a crèche facility, accommodating children up to the age of five years. The crèche is currently unavailable due to the lockdown.
The crèche provides children with somewhere stimulating and safe to play and be cared for whilst their mother utilises the other facilities at Alana House. It is staffed by qualified NVQ early years practitioners who work with each child on an individual basis. The crèche is free of charge for women registered with Alana House. Please call in advance to check opening hours and availability.